Shipping Policy

1.1 Order Process

Once your order is confirmed, we will source the products directly from our suppliers.

For in-stock items, orders will be processed and shipped sequentially as quickly as possible.
For made-to-order or unique items such as beauty, fashion, lifestyle, and pre-order merchandise, the preparation time typically takes 4–10 business days, but it may take longer depending on the supplier’s schedule and shipping method.

Once all items are ready, they will be combined into a single shipment and dispatched.

Some items may require additional processing time depending on supplier availability or unexpected delays.

1.2 Shipping

Shipping to Your Delivered Korea Suite
Customers registered with Delivered Korea can send products to their personal Suite, allowing them to apply console or other shipping options. Domestic shipping is available exclusively for customers registered with Delivered Korea. Shipping to other domestic addresses in Korea is not available, and such orders may be canceled.

 

International Shipping
Express Shipping: Trusted companies such as FedEx and DHL handle express shipping. Delivery typically takes 2–5 days after dispatch.
Standard Shipping: This option is available for smaller items due to weight restrictions. Items are shipped from Korea and delivered by local postal services or couriers in the destination country. Delivery usually takes 1–2 weeks from dispatch.

Shipping Costs: Exact shipping fees based on the destination country and product weight will be displayed on the checkout page after entering the shipping address.
Shipping Delays: Delivery may be delayed due to traffic, courier capacity, location, or other uncontrollable international events and factors.

1.3 Address Corrections & Undelivered Packages

After dispatch, the shipping address cannot be changed. If a package cannot be delivered due to incorrect address information, customer absence, or other reasons, it may be returned to sender or disposed of. Byit is not responsible for these cases, and orders will not be refunded. Any additional fees will be charged to the customer.

1.4 Customs Duty and Import Tax

All orders are shipped from South Korea and do not include customs duties or taxes. Customers are responsible for any applicable taxes and customs fees in their country. If an order cannot be delivered due to unpaid customs fees, failed customs clearance, or similar issues, the package may be returned or disposed of. Byit is not responsible for these cases, and orders will not be refunded. Any additional costs will be the customer’s responsibility.

If a tax ID is required for tax processing in your country, please make sure to provide it. Any issues arising from missing or incomplete information will be the customer’s responsibility.

1.5 Damaged or Missing Items

If a product is damaged or partially missing, you must file a claim with the carrier. Please provide photos of the package and the damaged items, and Byit will assist you in resolving the issue. Additional documentation or information may be required for submission to the shipping carrier.