Политика возврата средств

🛍️ Order, Cancellation & Return Policy

1. General Policy

  • No exchange is allowed under any circumstances once the product has been opened.

  • Pre-ordered products cannot be canceled, returned, or exchanged after purchase.

  • Gift items (such as posters or photocards) are limited in quantity and may sell out early.

2. Pre-Order Agreement

  • Pre-ordered products are items collected in advance for a limited period and shipped in bulk on the scheduled release date after the order period ends.

  • Due to the nature of pre-orders, delivery may take additional time after the order period closes.

  • Please check the estimated shipping date before placing your order.

3. Return Eligibility

To be eligible for a return:

  • The item must be in the same condition as received — unused, unworn, with all original tags and packaging intact.

  • First-release or sealed items (e.g., albums, DVDs) must remain unopened.

  • Sale items and gift cards cannot be returned.

To start a return, please contact us at byitkpop@gmail.com.
Once your request is approved, we will provide the return address.

⚠️ Items sent back without prior return authorization will not be accepted.

4. Damages & Issues

Please inspect your order immediately upon delivery and contact us right away if:

  • You received a defective, damaged, or incorrect item.
    We will evaluate the issue and arrange the appropriate resolution.

5. Exchanges

We do not process direct exchanges.
If you wish to exchange an item, please return your original purchase (once approved) and place a new order separately.

6. EU Customers — 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.
Returned items must meet the same conditions described in the Return Eligibility section above, and a receipt or proof of purchase will be required.

7. Refunds

  • Once your return is received and inspected, you’ll be notified of approval status.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or credit card provider to process the refund.

  • If more than 15 business days have passed since approval, please contact us at byitkpop@gmail.com.

📩 Contact

For all return, damage, or product-related inquiries:
📧 byitkpop@gmail.com